Choosing a Technology-Solution Provider for Hotels
The pandemic has once again proved that, if your business is not aligned with customer preferences, you may not be able to succeed in your business. Post the pandemic, there is a need for businesses to continuously update themselves to survive in the market. The hospitality business is not an exception. With progressive technology growth, and the pandemic pushing it rigorously, hotels are in the competing to equip themselves to satisfy and retain their customers. In such case, hotels require technology solutions to improve their brand visibility, provide hassle-free service to customers and track customer preferences. An integrated hotel software is the best choice for hotels, requiring technology solutions. This article deals with, the points to consider while choosing a hotel software from a technology-service provider.
Hospitality firms without software activities would become obsolete in the future.
What's the basic feature I should have while having a hotel or a resort?
There are three core technology solutions, that has become essential for hospitality businesses, in today’s hospitality industry climate. These include,
- Property Management System: The PMS system can be used for managing Front Desk activities in the firm,
- Channel Manager: Having a third-party channel member, like Cleartrip, OYO can help your business, improve brand visibility and acquire new customers.
- Booking Engine: A booking engine owned by the hotel itself can help customers reserve rooms with ease. This can increase the satisfaction of customers to a great extent, as the hotel itself has the solution, without depending on a third-party.
Then, what’s new? Is there anything I can do to delight customers?
These are some features which help in the smooth functioning of your business,
- A Central Reservation System to manage reservations and to eliminate unnecessary confusion.
- An Accounting and Invoicing System to maintain financial reports.
- A Task Management System to organize different activities efficiently and make the maximum utilization of resources.
- A Payments Module to make payments easier and reliable for customers.
- A Housekeeping Module to track hygiene status of hotel rooms.
All these features play a major role in improving customer experience, which in turn leverage customer satisfaction, paving the way for businesses to succeed.
Do you value your customers’ time? If so, these features are for you.
- Quick Check-In: Instead of making your customers wait in long ques, you can help them by providing quick check-in solutions, by filling forms online and attaching required documents before-hand.
- Contactless Check-In: Covid has caused businesses to come up with contactless solutions to assure hygienic treatment of customers. Unlocking rooms with the help of smart phones without the use of traditional keys, can boost customer satisfaction to greater levels.
- Fast Room access: When you provide room details like room number, images of the room, and the current status of the room, customers really like the transparency and the response of hotels, thereby making them loyal customers and promote word-of-mouth communication for hospitality businesses.
If you think your business is in dire need of these features, you are the right place. HotelDesk can be the right choice for you.
About HotelDesk
HotelDesk is an integrated hotel technology software which comes as a package of all the above exciting features. We provide customized solutions for varying needs of different customers. We continuously update ourselves according to the trend, to help your business make the maximum utilization of the available resources. Just come and have a visit to our website on the products we have in store for you.
Talk to us,
Website: www.hoteldeskpms.com
Email: sales@ciarss.com
Phone: +91 8220099899
