Handling cash accurately is important. Agree?
Cashiering is the process of handling payments of customers during the end of their stay, During the check-out phase, the hotel has to accurately calculate the expenses of the customer and communicate the same to the customer. The catch here is, the cashiering process has to be efficient and fast enough to ensure quick check-out for the customer. A quick check-out from the hotel can lead to higher customer satisfaction. So, hotels work on ways to speed up the process while maintaining the accuracy.
Before getting in detail on the topic, we would suggest you to have a look on our previous article on Housekeeping in Hotels. The following are something you will get to know from the article,
- What if I don’t have a Cashiering System
- Functions in a Cashiering feature of Hotel ERP Software
- Advantages of having a Cashiering System
- HotelDeskPMS for efficient cashiering
What if I don’t have a Cashiering System?
- Inability to handle multiple customers
- Loss of customer satisfaction
- Customer attrition
- Bad online reviews
- Slow and inefficient systems
- Lower profits
- Difficulty in decision making
Functions in a Cashiering feature of Hotel ERP Software
The following are the functions in a cashiering feature of a Hotel ERP Software,
- In-House Guest Details- This component of Cashiering helps hotels maintain customers’ personal details, check-in and check-out details, room number and room type. This ensures hassle-free data management for hotels.
- Postings- This component involves accounting the expenses of guests during their stay in the hotel. The various types of postings on the Cashiering system are given below,
Tariffs- This involves accounting of room prices according to room type and days of stay. Tariffs can be modified by the hotel, according to the demand and this solely depends on the decisions of the hotel.
Charge- This involves charging customers while they avail additional services, for example, additional beds, spa or shop expenses.
Paid-out- These involve expenses made by the hotel on behalf of customers, which can be paid by customers during check-out. This requires timely accounting systems for the hotels to prevent any wrong recordings in the long run.
Allowance- Allowances are adjustments done to payments from customers during check-out, These allowances also require accurate recording.
Advance- Advance is the price paid by the customer before availing accommodation in the hotel. Hotels have to keep an eye of advance amounts and make appropriate adjustments to payments from customers during check-out.
- Tag Advance- Tag advance is the amount paid by a group while they check-in. This amount can be spit according to the number of rooms and no. of customers.
- Settlement- This involves final payment of expenses of guests during their stay. This process happens during check-out. This is a crucial step as the customer should feel secure about the payment and this tests the validity of the hotel’s cashiering system.
- Multiple Payment mode- This helps the customers make payments according to their preferred mode of payment. This can be through Credit Card/Debit Card/UPI/Net Banking etc.
- Outstanding Collection- This component of cashiering system takes note of settlements which are yet to be made from customer/supplier side.
- Cashiering shifts- This helps hotels print cashiering information when cashiers, particularly work in shifts.
- Night Audits- Night Audits involve checking the activities carried out during the course of the day. This helps hotel have an eye on their expenses. It also helps hotels track their electricity expenses efficiently.
Advantages of having a Cashiering System
- Accurate accounting
- Data available for decision making
- Efficient system
- Higher Customer Satisfaction
- Ability to handle large number of customers at a time
- No human error
HotelDeskPMS for efficient cashiering
Hello hotel owners! HotelDeskPMS, a flagship product from CIAR Software Solutions, has found its way in numerous hotels, ensuring high profitability and customer satisfaction. The success of HotelDeskPMS, lies in its customers. They are happy customers, who in fact, promote the product to their partners in the same business. Thus, HotelDeskPMS has been the preferred product by many firms in the hospitality industry. The highlight here is, its success has been through word-of-mouth, without going for massive ad campaigns! If you want to know more on what we offer, click here.
Here are some features that make HotelDeskPMS inevitable for your business,
- Front office, to facilitate seamless check-in and check-out for customers.
- Cashiering, for tracking the cash flow throughout the hotel.
- Dynamic pricing, to help hotels identify the right prices for their customers.
- Guest History, to have past customer data.
- Housekeeping, to provide hotels with accurate control over housekeeping activities.
- Laundry Management, to accurately track flow clothing during laundry.
- Inventory Management, to track asset and other inventory data.
- Email & SMS, for automatic generation of messages to customers and hotels.
- Report Generation, to obtain data for further analysis.
- Sales Insight App, for the hotel owner to track the hotel’s performance.
- Online booking Engine, to help customers with room reservation options remotely.
- OTA/ Channel Integration, to help Online Travel Agencies to be a bridge between hotels and customers.
- Resto/Bar Integration, to facilitate hotels to seamlessly integrate bar and restaurant.
- Maintenance Request, for maintenance request to vendors for the hotels.
- Key Card Integration, eliminating the use of keys for unlocking rooms.
- Guest Wi-Fi, to provide hotels with control over Wi-Fi to guests.
- Tally Integration, for hassle-free payment facilities.
You can also see our additional services here.
So, with the ERP software, HotelDeskPMS, awaiting you with its brilliant features, why wait? Make a call, get your hotel automated, woo your customers and make rocketing profits!
Making sure that this blog can be an eye-opener to many hotel owners and managers reading it now.
Wishing you a successful business!
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