Excuse me! Is this the way to go to Motel?
So, lets talk about motels. First of all, it’s just a word which formed from two words, Motor and Hotel. A motel is usually situated on a highway. These hotels serve as temporary accommodation for passengers who are in the process of travelling to their destination. So, customers for these hotels are those who get tired after long time travel. They come to motels for relaxing. The duration of stay is very short, it lasts only for a night or day. So, these hotels get in touch with a lot of new customers throughout the day. Before we get deeper into the topic, we would suggest you to take a look at our previous blog on Hill Resorts.
The following are the contents of the article,
- What is the environment at a motel?
- Selecting the ideal motel
- Kind of customers for a motel
- Services at a motel
- Add-on services at a motel
- Does HotelDeskPMS meet the needs of a motel?
What is the environment at a motel?
The environment at a motel is just witnessed by fast-moving customers. Motels look similar to any other hotel. But, the space for parking is bigger compared to other kinds of hotels. This is because, travelling customers expect their vehicles to be safely parked during their stay. The environment at a motel may be noisy because, its normally situated on the highway. You can hear sounds of vehicles passing on the highway. So, the sad truth is, you can’t expect a silent atmosphere but no way nearer to resorts.
Selecting the ideal motel
There are many factors that affect stay in a motel. But, when you select a motel, these two factors should be your first consideration,
Parking space- Customers have to check for parking space in the motel. A large parking space is preferred.
Restaurant- As customers are tired, they look for nearby restaurants. Similarly, after the stay, they visit nearby restaurants to continue their journey with full energy.
The other things resemble the same as in commercial hotels, while selecting motels.
Kind of customers at a motel
Motels consist of two kinds of customer persona,
Families: These are customers who arrive at the hotel when, they have a need to relax after long hours off drive. These customers come with families to spend a night or two. After the stay, they feel refreshed to continue their travel to their destination.
Passengers: These customers can be individuals or groups who are in the process of traveling to their destination. Getting tired due to long hours of travel, they choose motels to relax themselves. They feel refreshed to travel again, after their stay in the motel.
Motor plus Hotel equals Motel.
Services at a motel
Mandatory services that are to be provided at motels are,
Adequate Parking Space: This is the primary need of customers visiting a motel. They look for facilities to park their vehicles, which they have been using for travelling.
Free Wi-Fi: A free internet service for customers for their personal needs.
24/7 Customer Service: Responding to customer queries and satisfying their individual needs is vital for motels.
Housekeeping: Motel customers expect their rooms to be neat and tidy. A good housekeeping facility is essential for motels.
Restaurants: Motel customers expect restaurants nearby, to have a quick meal before they begin their travel from the motel.
Free Wi-Fi: A free internet service for customers for their personal needs.
Add-on services at a motel
Add-on services at motels are not necessary, because customers have very short duration of stay in motels.
So, we are sure that you got a detailed view of motels, its customers, the environment and the services. So, don’t forget to give your views after a visiting a motel.
Happy Journey!!
Does HotelDeskPMS meet the needs of a motel?
Hello hotel owners! HotelDeskPMS, a flagship product from CIAR Software Solutions, has found its way in numerous hotels, ensuring high profitability and customer satisfaction. The success of HotelDeskPMS, lies in its customers. They are happy customers, who in fact, promote the product to their partners in the same business. Thus, HotelDeskPMS has been the preferred product by many firms in the hospitality industry. The highlight here is, its success has been through word-of-mouth, without going for massive ad campaigns! If you want to know more on what we offer, click here.
Here are some features that make HotelDeskPMS inevitable for your business,
- Front office, to facilitate seamless check-in and check-out for customers.
- Cashiering, for tracking the cash flow throughout the hotel.
- Dynamic pricing, to help hotels identify the right prices for their customers.
- Guest History, to have past customer data.
- Housekeeping, to provide hotels with accurate control over housekeeping activities.
- Laundry Management, to accurately track flow clothing during laundry.
- Inventory Management, to track asset and other inventory data.
- Email & SMS, for automatic generation of messages to customers and hotels.
- Report Generation, to obtain data for further analysis.
- Sales Insight App, for the hotel owner to track the hotel’s performance.
- Online booking Engine, to help customers with room reservation options remotely.
- OTA/ Channel Integration, to help Online Travel Agencies to be a bridge between hotels and customers.
- Resto/Bar Integration, to facilitate hotels to seamlessly integrate bar and restaurant.
- Maintenance Request, for maintenance request to vendors for the hotels.
- Key Card Integration, eliminating the use of keys for unlocking rooms.
- Guest Wi-Fi, to provide hotels with control over Wi-Fi to guests.
- Tally Integration, for hassle-free payment facilities.
- Monthly payroll, for accurate payment of compensation to employees.
You can also see our additional services here.
So, with the ERP software, HotelDeskPMS, awaiting you with its brilliant features, why wait? Make a call, get your hotel automated, woo your customers and make rocketing profits!
Making sure that this blog can be an eye-opener to many hotel owners and managers reading it now.
Wishing you a successful business!
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