Controlling Housekeeping activities for Hotels
If you are in a hospitality business, then having a grip over housekeeping in your firm becomes vital. A customer’s basic expectation about a hotel room is that, the room should have the necessary amenities, provided the room is CLEAN. Housekeeping is the process, where a hotel employee takes necessary steps to make sure the room gives the customer a pleasurable feeling. In fact, a room’s appearance is the first point of contact, a hotel guest comes across for stay. So, as a hospitality firm, it is essential to make sure that housekeeping is done accurately to leave no customer dissatisfied.
So, what’s the blog all about?
Through the article, we see how hotels can control housekeeping activities through ERP Software. An ERP software is one, which automates various processes in a hotel, that cuts unnecessary costs and aides the hotel to provide high-quality customer service at maximum efficiency.
A room's appearance is the first point of contact.
Housekeeping is one of the features of an ERP Software. This feature helps you accurately detect rooms that have been vacated and allows you to have more control over your hotel activities.
What if I don’t have a housekeeping feature?
There are many disadvantages, if you don’t have an ERP system for housekeeping in your hotel,
a) Customer Dissatisfaction
b) Loss of existing customers
c) No new customers
d) Bad reviews
e) No utilization of employees
What can I get from an ERP Housekeeping feature?
Anything which adds value to a customer sells itself. These are some benefits, you can avail when you have an ERP software for housekeeping,
a) Customer Satisfaction
b) Good reviews
c) Better tracking of housekeeping activities
d) Better employee productivity
e) Improvement of customer base
f) Better appearance of hotel rooms
Where can I get my ERP Software for housekeeping?
HotelDeskPMS, a flagship product from CIAR Software Solutions, has found its way in numerous hotels, ensuring high profitability and customer satisfaction. The success of HotelDeskPMS, lies in its customers. They are happy customers, who in fact, promote the product to their partners in the same business. Thus, HotelDeskPMS has been the preferred product by many firms in the hospitality industry. The highlight here is, its success has been through word-of-mouth, without going for massive ad campaigns! Here are some features that make HotelDeskPMS inevitable for your business,
- Front office, to facilitate seamless check-in and check-out for customers.
- Cashiering, for tracking the cash flow throughout the hotel.
- Dynamic pricing, to help hotels identify the right prices for their customers.
- Guest History, to have past customer data.
- Housekeeping, to provide hotels with accurate control over housekeeping activities.
- Laundry Management, to accurately track flow clothing during laundry.
- Inventory Management, to track asset and other inventory data.
- Email & SMS, for automatic generation of messages to customers and hotels.
- Report Generation, to obtain data for further analysis.
- Sales Insight App, for the hotel owner to track the hotel’s performance.
- Online booking Engine, to help customers with room reservation options remotely.
- OTA/ Channel Integration, to help Online Travel Agencies to be a bridge between hotels and customers.
- Resto/Bar Integration, to facilitate hotels to seamlessly integrate bar and restaurant.
- Maintenance Request, for maintenance request to vendors for the hotels.
- Key Card Integration, eliminating the use of keys for unlocking rooms.
- Guest Wi-Fi, to provide hotels with control over Wi-Fi to guests.
- Tally Integration, for hassle-free payment facilities.
So, with the ERP software, HotelDeskPMS, awaiting you with its brilliant features, why wait? Make a call, get your hotel automated, woo your customers and make rocketing profits!
Making sure that this blog can be an eye-opener to many hotel owners and managers reading it now.
Wishing you a successful business!
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