ERP System for Hotels
The goal of any firm is to be profitable through customer satisfaction. This applies to all firms across all the industries. Customer Satisfaction is a primary factor for firms in the service industry to survive in the long run. Hotels, a part of the service industry adopt various techniques to be ahead in the game. As you aware, technology is progressing day-by-day, so, it becomes essential for hospitality firms to embrace these technologies such that they can provide high quality service to customers.
To achieve maximum customer satisfaction, firms find out ways for provision of quicker services, benefits and making customers comfortable during their stay in the hotel. The result of growing technology is the ERP software that automates Front Office Operations, Inventory Management, Room Reservation, Housekeeping, Customer Relationship Management (CRM), Online Travel Agency Integration, Report generation, etc.
The hospitality firm offers a hybrid offering, which consists of a combination of tangible goods and intangible services. Customers expect better devices and services in a hotel. An ERP software, in fact, takes care of both tangibles and intangibles in a hospitality firm.
Customer Satisfaction is the main objective of any company.
Hospitality firms look for ERP software solutions to tackle these problems,
• Que formation during check-in (or) check-out
• Maintaining stack of paper documents
• Inability to identify the needs and wants of a customer
• Incorrect room reservation
• Inability to generate reports
• Inability to provide individualized attention to customers
• Bad housekeeping
• High inventory costs
• Inability to make profits
• Customer attrition due to dissatisfaction
• Loss of brand image
So, what do customers expect?
Customers expect a hotel to provide them with high-quality services, including, lesser waiting time, presence of all tangibles in the hotel, individual
attention, full functionality of devices during their stay. The basic needs of customers in a hotel, today are,
• Air Conditioning
• TV
• Free Wi-Fi
• Laundry Service
• Parking facility
• Good Housekeeping
• Restaurant
• 24/7 Customer Service
• Wellness facilities
ERP and Customers
An ERP software ensures that all the above needs of a customer are satisfied, by providing them with maximum efficiency. When a hotel provides customers with these facilities, they become “Regular customers”, going forward they become “Loyal customers” and become “Promoters” of a brand. What else, can a hospitality firm ask for?
Is there a firm that offers you high-tech solutions for your hotel?
Of course, yes. HotelDeskPMS, a flagship product from CIAR Software Solutions, has found its way in numerous hotels, ensuring high profitability and high customer satisfaction. The success of HotelDeskPMS, lies in its customers. They are happy customers, who in fact, promote the product to their partners in the same business. Thus, HotelDeskPMS has been the preferred product by many firms in the hospitality industry. The highlight here is, its success has been through word-of-mouth, without going for massive ad campaigns! Here are some features that make HotelDeskPMS inevitable for your business,
• Front office, to facilitate seamless check-in and check-out for customers.
• Cashiering, for tracking the cash flow throughout the hotel.
• Dynamic pricing, to help hotels identify the right prices for their customers.
• Guest History, to have past customer data.
• Housekeeping, to provide hotels with accurate control over housekeeping activities.
• Laundry Management, to accurately track flow clothing during laundry.
• Inventory Management, to track asset and other inventory data.
• Email & SMS, for automatic generation of messages to customers and hotels.
• Report Generation, to obtain data for further analysis.
• Sales Insight App, for the hotel owner to track the hotel’s performance.
• Online booking Engine, to help customers with room reservation options remotely.
• OTA/ Channel Integration, to help Online Travel Agencies to be a bridge between hotels and customers.
• Resto/Bar Integration, to facilitate hotels to seamlessly integrate bar and restaurant.
• Maintenance Request, for maintenance request to vendors for the hotels.
• Key Card Integration, eliminating the use of keys for unlocking rooms.
• Guest Wi-Fi, to provide hotels with control over Wi-Fi to guests.
• Tally Integration, for hassle-free payment facilities.
So, with the ERP software, HotelDeskPMS, awaiting you with its brilliant features, why wait? Make a call, get your hotel automated, woo your customers and make rocketing profits!
Making sure that this blog can be an eye-opener to many hotel owners and managers reading it now.
Wishing you a successful business!
Contact us
sales@ciarss.com
+91 8220099899
